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Shipping Policy

Freight:

All shipments are FOB SMA Distribution Center. Prepaid Minimums (Continental US Only): For customers that place a qualifying Preseason order, SMA will prepay shipping on original orders of $350 or more that ship via package/parcel service in no more than 3 standard packages with a combined weight of 120lbs or less - FedEx/SpeeDee. LTL shipments will be prepaid for orders of $1000 or more. For customers that did not place a qualifying Preseason order, LTL freight is prepaid at $1,000.  SMA reserves the right to choose the carrier for all prepaid shipments. Drop Shipments: All direct or special orders from the factory will be shipped from the manufacturer on the same freight terms as the SMA order. International Shipments: All international shipments, and shipments to AK/HI, are not eligible for prepaid minimums and will be billed to the order. Special Services: Any special services (Next Day, Two Day, Priority) are not eligible for Prepaid Freight and will be billed to the SMA Customer. Freight Claims: Shipments made by SMA are in good order when signed and accepted by the carrier. It is the SMA customer’s responsibility to examine incoming freight for damage or shortages and note any issues on the shipping documents. Both the number of handling units and piece counts are the responsibility of the customer. SMA will gladly assist with any associated freight claims that are PROPERLY NOTED ON THE BILL OF LADING at time of delivery. Concealed Damage: The carrier must be notified immediately to perform inspections and file freight claims. SMA cannot issue credit on any shortage without a signed bill of lading. Shortages/Overages: SMA makes every attempt to correctly fill orders, however, any shortages or overages must be reported to SMA within 10 business days of receipt of goods.